Returns & purchase protection

Payments coming soon

Payments are not connected yet. The following return options will apply to purchases made through BuyBanana checkout when it becomes available.

Standard returns

Request an eligible return within 72 hours of verified delivery. Delivery is confirmed by the buyer, a verified carrier event, or delivery evidence verified by an administrator. If a delivery date cannot be established, the system does not assume the return window has expired.

Optional Extended Return

At checkout, buyers can choose a 15-day return window for 10% of the merchandise subtotal plus shipping. This fee belongs to BuyBanana and is non-refundable under our ordinary return policy.

Return shipping

The seller pays return shipping for damaged or defective goods, the wrong item, and items not as described. The buyer pays for a change of mind. Other reasons need an explicit shipping decision.

Request authorization before returning an item. Tracking is optional.

Item not received

You can open a separate item-not-received claim 30 days after the seller marks the order shipped, or 30 days after payment if the seller has not marked it shipped. Your order page shows the exact eligibility date. A claim records the issue; it does not automatically issue a refund.

Cancellations and refunds

Before shipment, buyers may ask the seller to cancel. The seller can accept or decline. Refund amounts, including any original shipping refund, need an explicit decision. Payment providers process actual money movements once connected.